Shipping policy
Swello Shipping Policy
At Swello, we know how exciting it is to receive your order, so we’re committed to fast, reliable, and transparent shipping—no surprises.
Shipping Methods
We ship using trusted carriers to help ensure your order arrives safely and on time.
You’ll have access to available standard and expedited delivery options at checkout.
Shipping rates are calculated dynamically based on your location and selected shipping method. Additional fees may apply for remote or hard-to-reach delivery zones.
Handling Time
We aim to process and ship all in-stock orders within 1 business day.
During peak seasons, holidays, or rare supply chain delays, handling may take up to 3–5 business days.
We’ll notify you by email if there are any unusual delays, so make sure to check your inbox and spam folder.
International Shipping & Import Fees
Yes, we ship internationally!
We cover all applicable import taxes, customs duties, and fees on eligible international orders, unless otherwise stated at checkout.
This means you should not receive unexpected import charges when your order arrives.
The price displayed at checkout will reflect the amount you are responsible for paying to Swello.
Shipping Costs
Shipping fees are calculated at checkout based on:
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Destination country
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Selected shipping speed
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Total order weight and size
You’ll be able to review all available shipping options and prices before finalizing your order.
Free shipping may also be available during promotions or on qualifying orders.
Estimated Delivery Times
Delivery times vary depending on your location and selected shipping method:
North America – US & Canada
Standard: 5–8 business days
Expedited: 2–4 business days
International
Standard: 7–15 business days
Expedited: 3–7 business days
Please note that carrier delays, customs processing, weather conditions, local holidays, and other circumstances outside our control may affect delivery timelines.
We’ll always do our best to keep you informed of any significant delays.
Tracking Your Order
Once your order ships, you’ll receive an email containing your tracking number so you can follow your shipment.
If you haven’t received tracking information within a few business days after your order has been processed, contact us at contact@swellosleep.com and we’ll be happy to help.
📬 Delivery Issues
If your package is delayed, shows as delivered but cannot be located, or arrives damaged, please contact us as soon as possible.
We’ll work with you and the carrier to help resolve the issue.
While external delays caused by customs, weather, couriers, or other circumstances outside our control may occur, we’ll always do our best to assist you.
Lost or Returned Packages
If a package is undeliverable because of an incorrect or incomplete address, refusal at delivery, or another issue caused by the recipient and is returned to us, we may refund your order minus:
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Outbound shipping costs
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Return shipping charges, if applicable
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A 15% restocking fee
To avoid delivery issues, please double-check your shipping information before completing your order.
Customers are responsible for providing a complete and accurate delivery address at checkout.
Preorders
For preorder items, the estimated shipping or fulfillment date will be clearly communicated on the product page, at checkout, or through your order confirmation.
If the estimated date changes significantly, we’ll provide updates by email.
You’ll receive tracking information once your preorder has shipped.
Shipping Notifications
We send order confirmations, shipping updates, and other important order information by email.
Please whitelist contact@swellosleep.com or add us to your contacts to help prevent important emails from being sent to your spam or junk folder.
Questions?
If you need help with your order, tracking, delivery, or any other shipping-related questions, contact our support team at:
We’re here to help make your Swello experience as smooth and comfortable as possible.
Swello
Operated by 9569-0467 Québec inc.
Website: https://swellosleep.com