Privacy policy

Swello Privacy Policy

Last Updated: August 10, 2026

9569-0467 Québec inc., operating as Swello (“Swello,” “we,” “us,” or “our”), operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with our shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, make a purchase or other transaction, communicate with us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how your personal information is handled as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Swello, where you live, and the Services you use, we may collect or process the following categories of personal information:

  • Contact information, including your name, email address, phone number, billing address, and shipping address.

  • Payment and financial information, including payment method, payment confirmation, transaction information, and other payment-related details. Payment information may be processed by Shopify and our payment service providers.

  • Account information, including your username, password, preferences, and account settings if you create an account.

  • Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your previous transactions with us.

  • Communications with us, including information you provide when contacting our customer support team or otherwise communicating with Swello.

  • Device information, including information about your device, browser, network connection, IP address, and other online identifiers.

  • Usage information, including information regarding how you interact with, browse, and use our website and Services.

  • Marketing information, including your communication preferences and your interactions with our advertising or promotional communications.

Information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual is not considered personal information for purposes of this Privacy Policy.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you place an order, create an account, contact us, subscribe to communications, submit a review, or otherwise provide information to us.

  • Automatically through our Services, including through your device, browser, cookies, pixels, and similar technologies when you visit or interact with our website.

  • From Shopify and our service providers, including companies that help us operate our website, process payments, fulfill and ship orders, provide analytics, customer support, marketing, or other business services.

  • From advertising, marketing, or other business partners, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and Improving Our Services

We may use your personal information to:

  • Process payments and transactions

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Manage returns, refunds, and exchanges

  • Maintain and manage customer accounts

  • Remember your preferences

  • Provide product recommendations

  • Allow you to submit product reviews

  • Improve our website, products, Services, and overall customer experience

Customer Service and Communications

We use personal information to communicate with you about your orders, respond to questions, provide customer support, and maintain our relationship with you.

Marketing and Advertising

Where permitted by applicable law and based on your preferences, we may use personal information to send marketing or promotional communications and display advertisements that may be relevant to you.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in those emails.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional messages relating to your orders, transactions, account, or customer service requests.

Security and Fraud Prevention

We may use personal information to:

  • Provide a secure shopping and payment experience

  • Authenticate accounts

  • Detect and prevent fraudulent transactions

  • Investigate potentially illegal, malicious, or unauthorized activity

  • Protect Swello, our customers, and our Services

If you create an account, you are responsible for keeping your login credentials secure.

Legal and Regulatory Purposes

We may use personal information when reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from courts, law enforcement, regulators, or government authorities

  • Protect or defend our legal rights

  • Investigate or enforce potential violations of our policies or agreements

  • Resolve disputes or legal claims

Cookies and Similar Technologies

Swello, Shopify, and certain service providers may use cookies, pixels, and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, measure website performance, prevent fraud, and support advertising and marketing activities.

Where required, you may be provided with options to manage or provide consent for certain cookies and tracking technologies through our website's privacy or cookie settings.

Some cookies are necessary for essential website functions, such as maintaining your shopping cart, processing checkout, securing the website, and remembering certain preferences.

Your available privacy choices may vary depending on where you live.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

This may include:

  • Shopify, which hosts and powers our online store.

  • Payment processors that process payments and transactions.

  • Shipping, fulfillment, and logistics providers that help deliver your orders.

  • Technology and service providers that provide services such as hosting, analytics, data storage, fraud prevention, customer support, and website functionality.

  • Marketing and advertising partners that help us advertise and market our products, subject to applicable privacy laws and your available privacy choices.

  • Professional advisors or authorities when necessary to comply with legal obligations or protect our rights.

  • Business successors or parties involved in a business transaction, such as a merger, acquisition, reorganization, financing, or sale of all or part of our business.

We may also disclose information when you specifically direct us, request us, or consent to the disclosure.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve the Shopify platform and related services.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside your province, state, or country.

Depending on the Shopify services and features enabled on our store, Shopify may also process information obtained from your interactions with our store, Shopify, and other merchants to provide enhanced services.

For more information regarding how Shopify handles personal information and the privacy rights that may be available to you, please review Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Services

Our Services may contain links to websites, social media platforms, applications, or other online services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of websites or services that we do not own or control.

If you visit a third-party website or service, we encourage you to review its privacy policy and terms before providing personal information.

Information that you choose to make publicly available through social media or other public or semi-public services may be accessible to other people.

Children's Privacy

Our Services are not specifically directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information inappropriately, please contact us at contact@swellosleep.com so that we can review the request and, where appropriate, delete the information.

Security of Your Information

We take reasonable measures designed to protect personal information under our control.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

We recommend that you avoid transmitting sensitive or confidential information to us through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by applicable law.

The length of time we retain information may depend on factors such as:

  • Whether the information is needed to maintain your account

  • Completing and maintaining transaction records

  • Providing customer service

  • Fulfilling legal, tax, accounting, or regulatory obligations

  • Preventing fraud

  • Resolving disputes

  • Enforcing agreements and policies

When personal information is no longer reasonably required, we may delete, destroy, or anonymize it in accordance with applicable requirements.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights relating to your personal information.

These rights may include:

  • Access: Request access to personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete personal information.

  • Deletion: Request deletion of certain personal information.

  • Portability: Request a copy of certain personal information in an accessible format where applicable.

  • Withdrawal of Consent: Withdraw consent where our processing relies on your consent, subject to applicable legal limitations.

  • Objection or Restriction: In certain jurisdictions, request that we stop or restrict certain uses of your personal information.

  • Marketing Preferences: Unsubscribe from promotional communications.

  • Advertising and Data-Sharing Choices: Where applicable, opt out of certain uses or disclosures of personal information for targeted advertising or similar purposes.

These rights are not absolute and may vary depending on applicable law.

To exercise a privacy right, contact us at contact@swellosleep.com.

We may need to verify your identity before processing a request.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

International Transfers

Swello uses Shopify and other service providers that may process or store personal information outside Québec or outside the country where you live.

As a result, your personal information may be subject to the laws of the jurisdiction in which it is processed or stored.

Where required by applicable law, we take appropriate steps regarding the transfer of personal information to service providers located outside the applicable jurisdiction.

Privacy Complaints

If you have questions or concerns about how Swello handles your personal information, please contact our Privacy Officer at contact@swellosleep.com.

We will review privacy complaints and respond in accordance with applicable legal requirements.

Depending on where you live, you may also have the right to contact the appropriate privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technologies, or legal and regulatory requirements.

When we update this Privacy Policy, we will update the “Last Updated” date displayed at the top of this page and provide any additional notice required by applicable law.

We encourage you to review this Privacy Policy periodically.

Contact & Privacy Officer

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact:

Privacy Officer
9569-0467 Québec inc., operating as Swello
Québec, Canada
Email: contact@swellosleep.com

For purposes of applicable privacy and data protection laws, 9569-0467 Québec inc. is responsible for personal information under its control.