Refund policy
Swello Return & Refund Policy
Last Updated: August 10, 2026
We want you to love your Swello experience. If you're not completely satisfied with your purchase, we offer a simple, risk-free return and refund process.
100-Day Risk-Free Trial
We proudly offer a 100-day return window from the date of delivery. Try your Swello comforter, and if it’s not the perfect fit for you, you can send it back.
Return Eligibility
To qualify for a return:
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The item must be returned within 100 days of delivery.
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The product must be clean and in good condition with no excessive wear, stains, damage, or alterations.
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The product must not show signs of misuse or improper care.
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Any accessories or items originally included with your purchase must also be returned.
Normal use during the 100-day trial period is permitted.
If the item is returned damaged, excessively used, stained, altered, or otherwise not in acceptable condition, a partial refund may be issued or the return may be refused.
How to Initiate a Return
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Email us at contact@swellosleep.com with your order number and reason for return.
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We’ll respond within 1–2 business days with return instructions and a return shipping address.
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Package your item securely and ship it back. A tracking number is strongly recommended.
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Once received and inspected, we’ll issue your approved refund within 5–7 business days to your original payment method.
Please do not send your return to an address without first contacting us.
Return Shipping Costs
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Return shipping is free for defective, damaged, or incorrectly shipped items.
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For all other returns, customers are responsible for return shipping unless otherwise stated.
We may offer return labels in certain regions. Please contact us at contact@swellosleep.com to check eligibility.
Restocking Fee
A 15% restocking fee applies to returns that are not the result of a defective, damaged, or incorrectly shipped item.
No restocking fee will apply to eligible returns caused by an error on our part.
Refunds
Approved refunds will be issued back to the original payment method.
Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.
Original shipping charges, if applicable, are generally non-refundable unless the product was defective, damaged, or incorrectly shipped.
If you used a discount code, your refund will be based on the actual amount paid for the product.
Non-Returnable Items
We do not accept returns for:
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Items returned after 100 days
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Products showing signs of excessive wear, stains, misuse, heavy damage, or modification
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Products damaged due to improper washing, drying, or care
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Final sale or customized items, unless defective
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Items that do not meet the return eligibility requirements listed above
Exchanges
Need a replacement because of sizing, damage, or another issue?
Reach out to us at contact@swellosleep.com, and we’ll do our best to accommodate your request.
If the issue is covered under warranty or caused by an error on our part, we’ll provide an eligible replacement at no additional product cost.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, email us within 7 days of delivery at contact@swellosleep.com with:
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Your order number
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A description of the issue
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Photos or a short video showing the issue
Once reviewed and approved, we’ll either replace the item or issue a full refund, depending on the circumstances and your preference where applicable.
Order Cancellations
Changed your mind?
You can request to cancel your order within 15 minutes of purchase by emailing us at contact@swellosleep.com.
If the order has already entered processing or shipped, you’ll need to wait for it to arrive and initiate a return according to this policy.
Need Help?
We're here for you.
If you have any questions about returns, refunds, exchanges, or your order, contact us at:
Swello
Operated by 9569-0467 Québec inc.
Québec, Canada